True Image 2013 by Acronis Cannot Browse QNAP and Seagate BlackArmor NAS Folders with Authentication

As a workaround, input full path with the folder inside the one which requires authentication

This article applies to:

• True Image 2013 by Acronis

Symptoms

1. You have True Image 2013 installed;
2. You have a QNAP or Seagate BlackArmor NAS that has a folder that requires authentication;
3. An attempt to browse to the folder from True Image 2013 fails -- the folder is always opened inside itself:

Cause

This is a known issue.

Solution

As a workaround, do the following:

• Input full path with the folder inside the one which requires authentication.

  (e.g. \\nasname\authenticationfolder\nextfolder)

More information

See also True Image 2013 by Acronis.