Event Codes:
0x01140002+0x01140002+0x01140005+0x00450037+0x00450047
0x01140002+0x01140016+0x01140005+0x00450037+0x00450047
Make sure you have ports 9876 and 25001 open
This article applies to:
- Acronis Backup & Recovery 11
Symptoms
- You start remote installation using Acronis Backup & Recovery 11.
- Installation fails with the following error messages:
Failed to get information about remote machine
Failed to connect to the service
Failed to connect to Windows service
0x01140002+0x01140002+0x01140005+0x00450037+0x00450047
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Cause
Ports required for remote installation do not accept connections.
Solution
Please make sure that you have the following ports open:
- TCP port: 9876
- TCP port: 25001 for remote installation
See also Firewall Settings for Acronis Products.
More information
See also Acronis Backup & Recovery: Troubleshooting Remote Installation Issues.
Operating Systems:
- Windows
- Windows XP Professional
- Windows Vista Ultimate
- Windows 7 Ultimate
- Windows 2000 Professional
- Windows Small Business Server 2003
- Windows 7
- Windows Vista Enterprise
- Windows 7 Enterprise
- Windows Small Business Server 2008
- Windows Vista Business
- Windows 7 Professional
- Windows Server 2008
- Windows Small Business Server 2011
- Windows Server 2008 R2
- Windows Server 2008 Foundation
- Windows Storage Server 2008
- Windows Vista
- Windows Server 2003
- Windows XP
- Windows 2000 Server
- Windows 2000
- Windows SBS
Components:
Products:
- Acronis Backup & Recovery 11 Advanced Server
- Acronis Backup & Recovery 11 Advanced Server SBS Edition
- Acronis Backup & Recovery 11 Advanced Workstation
- Acronis Backup & Recovery 11 Server for Linux
- Acronis Backup & Recovery 11 Server for Windows
- Acronis Backup & Recovery 11 Virtual Edition
- Acronis Backup & Recovery 11 Workstation
- Acronis Backup & Recovery 11